POIHY™ · FAQ
Quick answers about ordering, delivery, returns, and the team behind Poihy™.
Who runs this store, and how do I reach you?
Poihy™ is owned and operated by Beijing Yaoyang Ruixing Technology Co., Ltd. Our business address is Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing, China (Cluster Registration). Email service@poihy.com for help.
What should I expect before and after dispatch?
Once payment is confirmed, processing normally takes 2–4 business days. Holidays, promotions, or unusually high order volumes may require up to 5 business days. Standard shipping to supported United States destinations is generally estimated at 10–15 business days after dispatch.
What will shipping cost, and where will it start?
Checkout calculates and displays available methods and shipping charges before payment. Fulfillment may take place at our facilities or through designated partners, depending on stock, product location, and destination. The actual shipping origin can differ from our business registration address.
How do I track an order or report a missing parcel?
Available tracking information is normally sent by email or supplied through the applicable tracking method after dispatch. If tracking has not changed for an extended period, a parcel appears lost, or a parcel marked delivered is still missing after reasonable checks, email us with your order number.
When can I return an item, and how do I begin?
Eligible items may be returned within 30 calendar days after confirmed delivery. Email your order number, the item, your reason, and relevant photos or videos. After approval, we will provide the appropriate warehouse address. Do not automatically ship a return to the business registration address. Full eligibility requirements are in the Return & Refund Policy.
Who pays the return shipping charge?
Customers generally pay for preference-based returns. For damaged, defective, incorrect, incomplete, or materially misdescribed items caused by a product or fulfillment issue, we will arrange an appropriate solution without passing additional costs from that error to you.
When will a refund be issued?
Approved refunds go to the original payment method and are generally processed within 5–10 business days after the returned item is received and inspected.
Can an order be canceled?
Ask us promptly before fulfillment begins. We cannot guarantee cancellation after fulfillment starts. An order successfully canceled before fulfillment carries no cancellation fee.
What if the product arrives damaged or incorrect?
Send your order number and photos or videos where appropriate. We will review the circumstances and provide a reasonable replacement, refund, or return solution.