Shipping Policy

Plan for processing and transit separately

Processing normally takes 2–4 business days after payment is confirmed. During holidays, promotions, unusually high order volumes, or other peak periods, allow up to 5 business days. This preparation period is separate from time in transit.

For standard shipping to supported United States destinations, estimated transit is 10–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier operations, applicable customs procedures, weather, seasonal volumes, and other transportation conditions can affect delivery.

Review shipping charges before paying

Checkout displays the available shipping methods and calculates the applicable charges before payment. Review that shipping amount before you submit your order.

Where fulfillment takes place

We may fulfill orders through our facilities or designated fulfillment partners, according to stock availability, product location, and delivery destination. The parcel's physical point of origin may therefore differ from our business registration address.

Product location or stock availability may occasionally mean that one order ships in several parcels. Separate tracking information may be supplied for those shipments.

Follow your parcel

After dispatch, available tracking details are normally supplied by email or through the applicable order-tracking method. Carrier systems may need a reasonable amount of time before displaying the first tracking activity.

If delivery needs attention

Email service@poihy.com with your order number if tracking stops updating for an extended period or delivery seems unusually delayed. We will check the available shipment information and, when appropriate, work with the carrier or fulfillment provider to identify a reasonable next step.

For a parcel that appears lost, include any available tracking information. If tracking says “Delivered” but you cannot find the parcel, check your mailbox, delivery area, reception desk, household members, neighbors, and carrier notices. Contact us if those checks do not locate it so we can review the circumstances with you.

Check the delivery address

You are responsible for entering complete and accurate shipping details at checkout. Let us know promptly if you discover an error after ordering. Once fulfillment or shipment has begun, an address change cannot be guaranteed.